Global Contact Center Analytics Market Size, Status and Forecast 2025

Publisher : QY Research Reports Publication Date : Jan 16, 2018

Number of Pages : 108 Subcategory : Consulting Services
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  • Description

    Product Description

    This report studies the global Contact Center Analytics market, analyzes and researches the Contact Center Analytics development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    Cisco Systems (US)
    Genpact(Bermuda)
    Verint Systems (US)
    8X8 (US)
    Genesys (US)
    Oracle (US)
    Mitel Networks (Canada)
    SAP (Germany)
    Enghouse Interactive (US)
    Five9 (US)
    CallMiner (US)
    Servion Global Solutions (India)

    Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

    Market segment by Type, the product can be split into
    On-Premises
    Cloud

    Market segment by Application, Contact Center Analytics can be split into
    Automatic Call Distributor
    Log Management
    Risk and Compliance Management
    Real-time Monitoring and Reporting
    Workforce Optimization
    Customer Experience Management
    Others Applications

    If you have any special requirements, please let us know and we will offer you the report as you want.


  • Table of Content

    Global Contact Center Analytics Market Size, Status and Forecast 2025

    Table of Contents

    Global Contact Center Analytics Market Size, Status and Forecast 2025
    1 Industry Overview of Contact Center Analytics
    1.1 Contact Center Analytics Market Overview
    1.1.1 Contact Center Analytics Product Scope
    1.1.2 Market Status and Outlook
    1.2 Global Contact Center Analytics Market Size and Analysis by Regions (2013-2018)
    1.2.1 United States
    1.2.2 EU
    1.2.3 Japan
    1.2.4 China
    1.2.5 India
    1.2.6 Southeast Asia
    1.3 Contact Center Analytics Market by Type
    1.3.1 On-Premises
    1.3.2 Cloud
    1.4 Contact Center Analytics Market by End Users/Application
    1.4.1 Automatic Call Distributor
    1.4.2 Log Management
    1.4.3 Risk and Compliance Management
    1.4.4 Real-time Monitoring and Reporting
    1.4.5 Workforce Optimization
    1.4.6 Customer Experience Management
    1.4.7 Others Applications

    2 Global Contact Center Analytics Competition Analysis by Players
    2.1 Contact Center Analytics Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
    2.2.1 Market Concentration Rate
    2.2.2 Product/Service Differences
    2.2.3 New Entrants
    2.2.4 The Technology Trends in Future

    3 Company (Top Players) Profiles
    3.1 Cisco Systems (US)
    3.1.1 Company Profile
    3.1.2 Main Business/Business Overview
    3.1.3 Products, Services and Solutions
    3.1.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.1.5 Recent Developments
    3.2 Genpact(Bermuda)
    3.2.1 Company Profile
    3.2.2 Main Business/Business Overview
    3.2.3 Products, Services and Solutions
    3.2.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.2.5 Recent Developments
    3.3 Verint Systems (US)
    3.3.1 Company Profile
    3.3.2 Main Business/Business Overview
    3.3.3 Products, Services and Solutions
    3.3.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.3.5 Recent Developments
    3.4 8X8 (US)
    3.4.1 Company Profile
    3.4.2 Main Business/Business Overview
    3.4.3 Products, Services and Solutions
    3.4.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.4.5 Recent Developments
    3.5 Genesys (US)
    3.5.1 Company Profile
    3.5.2 Main Business/Business Overview
    3.5.3 Products, Services and Solutions
    3.5.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.5.5 Recent Developments
    3.6 Oracle (US)
    3.6.1 Company Profile
    3.6.2 Main Business/Business Overview
    3.6.3 Products, Services and Solutions
    3.6.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.6.5 Recent Developments
    3.7 Mitel Networks (Canada)
    3.7.1 Company Profile
    3.7.2 Main Business/Business Overview
    3.7.3 Products, Services and Solutions
    3.7.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.7.5 Recent Developments
    3.8 SAP (Germany)
    3.8.1 Company Profile
    3.8.2 Main Business/Business Overview
    3.8.3 Products, Services and Solutions
    3.8.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.8.5 Recent Developments
    3.9 Enghouse Interactive (US)
    3.9.1 Company Profile
    3.9.2 Main Business/Business Overview
    3.9.3 Products, Services and Solutions
    3.9.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.9.5 Recent Developments
    3.10 Five9 (US)
    3.10.1 Company Profile
    3.10.2 Main Business/Business Overview
    3.10.3 Products, Services and Solutions
    3.10.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
    3.10.5 Recent Developments
    3.11 CallMiner (US)
    3.12 Servion Global Solutions (India)

    4 Global Contact Center Analytics Market Size by Type and Application (2013-2018)
    4.1 Global Contact Center Analytics Market Size by Type (2013-2018)
    4.2 Global Contact Center Analytics Market Size by Application (2013-2018)
    4.3 Potential Application of Contact Center Analytics in Future
    4.4 Top Consumer/End Users of Contact Center Analytics

    5 United States Contact Center Analytics Development Status and Outlook
    5.1 United States Contact Center Analytics Market Size (2013-2018)
    5.2 United States Contact Center Analytics Market Size and Market Share by Players (2013-2018)
    5.3 United States Contact Center Analytics Market Size by Application (2013-2018)

    6 EU Contact Center Analytics Development Status and Outlook
    6.1 EU Contact Center Analytics Market Size (2013-2018)
    6.2 EU Contact Center Analytics Market Size and Market Share by Players (2013-2018)
    6.3 EU Contact Center Analytics Market Size by Application (2013-2018)

    7 Japan Contact Center Analytics Development Status and Outlook
    7.1 Japan Contact Center Analytics Market Size (2013-2018)
    7.2 Japan Contact Center Analytics Market Size and Market Share by Players (2013-2018)
    7.3 Japan Contact Center Analytics Market Size by Application (2013-2018)

    8 China Contact Center Analytics Development Status and Outlook
    8.1 China Contact Center Analytics Market Size (2013-2018)
    8.2 China Contact Center Analytics Market Size and Market Share by Players (2013-2018)
    8.3 China Contact Center Analytics Market Size by Application (2013-2018)

    9 India Contact Center Analytics Development Status and Outlook
    9.1 India Contact Center Analytics Market Size (2013-2018)
    9.2 India Contact Center Analytics Market Size and Market Share by Players (2013-2018)
    9.3 India Contact Center Analytics Market Size by Application (2013-2018)

    10 Southeast Asia Contact Center Analytics Development Status and Outlook
    10.1 Southeast Asia Contact Center Analytics Market Size (2013-2018)
    10.2 Southeast Asia Contact Center Analytics Market Size and Market Share by Players (2013-2018)
    10.3 Southeast Asia Contact Center Analytics Market Size by Application (2013-2018)

    11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Contact Center Analytics Market Size (Value) by Regions (2018-2025)
    11.1.1 United States Contact Center Analytics Revenue and Growth Rate (2018-2025)
    11.1.2 EU Contact Center Analytics Revenue and Growth Rate (2018-2025)
    11.1.3 Japan Contact Center Analytics Revenue and Growth Rate (2018-2025)
    11.1.4 China Contact Center Analytics Revenue and Growth Rate (2018-2025)
    11.1.5 India Contact Center Analytics Revenue and Growth Rate (2018-2025)
    11.1.6 Southeast Asia Contact Center Analytics Revenue and Growth Rate (2018-2025)
    11.2 Global Contact Center Analytics Market Size (Value) by Type (2018-2025)
    11.3 Global Contact Center Analytics Market Size by Application (2018-2025)

    12 Contact Center Analytics Market Dynamics
    12.1 Contact Center Analytics Market Opportunities
    12.2 Contact Center Analytics Challenge and Risk
    12.2.1 Competition from Opponents
    12.2.2 Downside Risks of Economy
    12.3 Contact Center Analytics Market Constraints and Threat
    12.3.1 Threat from Substitute
    12.3.2 Government Policy
    12.3.3 Technology Risks
    12.4 Contact Center Analytics Market Driving Force
    12.4.1 Growing Demand from Emerging Markets
    12.4.2 Potential Application

    13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
    13.1.1 Substitutes
    13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
    13.3.1 Economic Fluctuations
    13.3.2 Other Risk Factors

    14 Research Finding/Conclusion

    15 Appendix
    Methodology
    Analyst Introduction
    Data Source


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